Your Guide to a Seamless Gardening Experience with Hirts Gardens Store

Welcome to our FAQ page! At Hirts Gardens Store, we’re passionate about bringing nature to your doorstep. We understand that whether you’re an Indoor Plant Parent, an Aspiring Homesteader, or a Landscape Artist, you might have questions about our process. Below, we’ve curated answers to the most common inquiries to help your green dreams flourish.

🌿 About Our Products & Orders

1. What types of plants and products do you offer?
We are your one-stop garden shop! Our curated selection includes: Amaryllis & Indoor plants, Bulbs, Fall Planted varieties, Fruit & Berry Plants, Perennials, Trees & Shrubs, Vegetables & Herbs, House Plants, Garden Products, and beautiful Pottery. Each product is chosen for its quality and potential to thrive in your care.
2. How are your plants prepared for shipping?
Every order receives our dedicated care. Our team meticulously selects, packs, and prepares each plant—from our Dutch Amaryllis bulbs to Proven Winners® perennials—with expert techniques to ensure they arrive healthy and ready for their new home. We bridge the gap between our nursery and your garden, patio, or windowsill.

🚚 Shipping & Delivery

3. What are my shipping options and costs?
We offer two transparent shipping methods tailored for you:
🚚 Standard Shipping (Fast & Tracked): $12.95 via DHL or FedEx. Your order typically arrives 10-15 days after dispatch. Ideal for time-sensitive plantings.

🎁 Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery typically takes 15-25 days after dispatch. Perfect for the value-conscious gardener planning ahead.
4. How long does order processing take, and when will my order be dispatched?
Order processing takes 1-2 business days. After that, your carefully packaged order is handed to our trusted carrier (DHL, FedEx, or EMS). You will receive a tracking notification so you can follow your garden treasures on their journey to you.
5. Where do you ship to?
We are proud to serve a global family of gardeners from our roots in San Diego. We ship to most of the world! However, to guarantee plant health and comply with international regulations, we are currently unable to ship to parts of Asia and a few remote regions. Please contact us if you have specific location concerns.
6. What should I do when my plants arrive?
Please unpack your plants promptly upon arrival. Give them a little water and some time to acclimate to their new environment. They’ve been on a journey and are eager to settle in and start growing for you!

💳 Payments & Pricing

7. What payment methods do you accept?
We accept major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout process is designed to be seamless and secure.
8. Are the prices on the website final?
Yes, all prices listed are final. The only additional cost is the shipping fee for orders under $50 (if you choose Standard Shipping). There are no hidden fees. We believe in providing unbeatable value and transparency.

📦 Returns & Refunds

9. What is your return policy?
Your satisfaction is rooted in our service. If you are not completely happy with your purchase, you may return it within 15 days of receiving your order. Please contact our customer care team at the email below to initiate a return and receive instructions. We aim to make this process as smooth as possible.
10. What if my plants arrive damaged or in poor condition?
We pack with extreme care, but sometimes journeys can be tough. If your plants arrive damaged, please contact us immediately at [email protected] with your order number and photos. We will gladly work with you to find a solution, whether it’s a replacement or a refund.

🔐 Account & Customer Service

11. How can I contact customer service?
Our dedicated customer care team is here to support your gardening journey! For any questions—whether about shipping to your location, a current order, or product advice—please reach out to us at:

Email: [email protected]
We strive to respond to all inquiries promptly.
12. Where is Hirts Gardens Store located?
Our roots are in sunny San Diego, California! Our address is: 4953 Ocello Street, San Diego, US 92111. While we don’t have a public retail storefront at this location, it’s the heart from which all our curated garden treasures are lovingly dispatched.

Still Have Questions?

We believe every question is a seed for a better gardening experience. Don’t hesitate to get in touch.

Email Us: [email protected]

Thank you for choosing Hirts Gardens Store. Let’s grow something wonderful together, no matter the distance.

Hirts Gardens Store. Bringing nature closer to your home.